Terms and Conditions
Courtesy translation. The Spanish version is the legally binding one under Mexican law.
Last updated: August 31, 2026.
These terms apply to the ordering service of La Casa de Todos, the trade name under which Raúl Martínez Mejía, an individual with business activity, operates, located at Calle López 15 C y D, esq. Independencia, Col. Centro, Cuauhtémoc, Ciudad de México, phone 55 5521 2435 and 55 5512 8009. By using the ordering assistant on this site, you accept them.
1. What this site does
This site helps you build your order and hands it, written out, to the restaurant over WhatsApp. It is not an online store: nothing is charged here, no payments are processed and no banking information is stored.
There are no subscriptions, memberships or recurring charges of any kind. Each order is a separate transaction that you start.
2. When your order is confirmed
Building an order on this page does not confirm it. Your order is confirmed when you send the WhatsApp message and the restaurant replies accepting it. If you get no reply, please call 55 5521 2435 or 55 5512 8009.
3. Availability
The daily menu depends on what the kitchen has. A dish may sell out even if it is still listed, especially at peak hours. If something you ordered is no longer available, the restaurant will tell you over WhatsApp and you may change or cancel it at no cost.
4. Prices and charges
All prices are in Mexican pesos and include taxes. Takeout carries an additional $5 charge, as stated on the printed menu.
Delivery cost is not included in the total shown on this page: it depends on order size, area and time. It will be quoted to you over WhatsApp and you must accept it before the order is confirmed. You will never be charged anything we have not told you about and you have not accepted beforehand.
Prices shown are those current at the time of viewing and may change without notice. The price that applies is the one the restaurant confirms over WhatsApp before you accept the order.
5. Hours and delivery
Service runs Mon–Sat · 8:00 am – 5:30 pm. Orders placed outside those hours are handled the next business day.
Any time you request is a requested, not guaranteed, time: it depends on kitchen load and local traffic. If your address falls outside the area we can reach at that moment, we will let you know over WhatsApp when confirming.
6. Cancellations
You may cancel at no cost as long as the restaurant has not started preparing your order. To cancel, reply on the same WhatsApp thread or call.
If the order has already been prepared or has left for delivery, cancellation is subject to what you agree with the restaurant at that moment.
7. If something goes wrong
If your order arrives incomplete, incorrect or in poor condition, tell us the same day on the same WhatsApp thread or at 55 5521 2435 and 55 5512 8009. We will replace the dish or refund it, whichever you prefer and is feasible.
8. Photos, descriptions and allergens
All photos are for illustration purposes only. Plating may vary. Dish descriptions are indicative.
Allergies and intolerances: if you have any, state it in the special instructions field and confirm it over WhatsApp or by phone before your order is prepared. The kitchen is not an allergen-free environment and routinely handles, among others, gluten, dairy, egg, fish, shellfish and tree nuts.
9. The ordering assistant
The assistant is a step-by-step guided form: it asks and writes out the text. It is not an artificial intelligence system and makes no decisions about you. It may show you a dish that sold out between the moment you opened the page and the moment you confirmed. Always review the summary before sending.
10. Information security
The site runs over an encrypted connection (HTTPS) to protect the information you enter. Even so, no transmission over the internet is foolproof.
We will never ask you — on this site, over WhatsApp or by phone — for bank card details, passwords or access codes. If someone does so in the restaurant's name, do not reply and report it at 55 5521 2435 and 55 5512 8009.
11. Your data
How we handle your phone, name and address is explained in the Privacy Notice.
12. Complaints and clarifications
For any complaint, clarification or claim, contact the restaurant directly:
- Phone: 55 5521 2435 and 55 5512 8009
- Address: Calle López 15 C y D, esq. Independencia, Col. Centro, Cuauhtémoc, Ciudad de México
- WhatsApp: the same thread you sent your order on
If you are not satisfied, you may turn to the Federal Consumer Protection Agency (PROFECO): Consumer Hotline 55 5568 8722 in Mexico City and its metropolitan area, or 800 468 8722 from elsewhere in the country; online at telefonodelconsumidor.gob.mx, or at any of its Consumer Defense Offices.
13. Governing law
These terms are governed by the laws of the United Mexican States. Any dispute is submitted to the competent courts of Mexico City, without prejudice to your rights as a consumer under the Federal Consumer Protection Law and PROFECO's jurisdiction.